Customer Service
Dispute Transaction

What is a debit card dispute?

A debit card dispute occurs when you question a particular transaction that you may believe is an error. The following types of transactions may be disputed:
  • Charges that list the wrong date or amount
  • Duplicate charges
  • Charges for goods and services you didn't accept or weren't delivered as agreed
  • Failure to post credits, such as returns
  • Charges for which you ask for an explanation or written proof of purchase

If you'd like to dispute a transaction, please call us toll-free at 1-877-712-BANK (1-877-712-2265). You may also initiate the dispute process by filling out the form below.

What if I think my Visa® Debit Card number is being fraudulently used?

Many times a single unauthorized charge is found to be a merchant error. Simply contacting the merchant might resolve the error quickly. However, if you think your debit card number is being fraudulently used, call Customer Service at 1-877-712-BANK (1-877-712-2265) as soon as possible. We'll cancel your card and issue a replacement immediately.

What do I do if I don't recognize the merchant listed on my statement?

Some merchants may bill under a name other than their operating name. A copy of the sales slip may assist you in recognizing the charge as one that you authorized. If you still have questions about the transaction, please contact the merchant directly.

  1. (The Secret Code is NOT your Social Security Number.) Important Information
Your Contact Information

  1. (If APO or FPO, please state so.)
  • xxx-xxx-xxxx
  • xxx-xxx-xxxx
  • xxx-xx-xxxx

  • Example: john2345@aol.com
  • Disputed Transaction 1
    1. mm/dd/yyyy