Contact Us (Customer Service)
24-Hour Live Customer Support by Phone: 1-877-712-2265
You will need a secret code to use many of the forms and applications on our web site. Secret codes cannot be assigned over the Internet.

A secret code is our way of identifying customers over the Internet. To establish a secret code, you will need to call our customer service department at 1-888-929-2265. This is a one-time process. Once this code has been established, you will be able to use any of our secure forms. Please allow 24 hours for this code to be uploaded into our system. Your secret code is not the last four digits of your social security number.

Toll-Free and Domestic Phone Numbers
Toll-Free Telebanc and
Live Customer Service

1-877-712-BANK
(1-877-712-2265)
Open 24 hours per day, 7 days a week.

International Calls
+ + 719-448-4380
Open 24 hours per day, 7 days a week.

Online Banking Technical Support
1-877-712-2265
Open 6 a.m. to 6 p.m. MST (GMT-7)

Additional Contact Information
Consumer Loans
1-877-712-2265

Real Estate Loans
Colorado Springs: 719-596-4761, ext. 33
Denver: 303-696-2083

Mailing Address
Academy Bank
P.O. Box 3400
Fort Leavenworth, KS 66027-3400